Today’s banking industry is in a state of rapid change. In addition to a challenging macroeconomic environment, banks face ever-evolving customer behaviors and heightened expectations in an increasingly digital world.
New types of competitors are catering to those expectations through innovative business models, reduced friction between industry value chains and spawning innovative ecosystems. At the same time, the continued proliferation of data, heightened compliance requirements, growing security threats, and changing workforce dynamics continue their impact on the financial services landscape.
Financial institutions need to anticipate change and be agile enough to thrive in it.
– MaryAnn Fleming
Head of Home buying Services,
Royal Bank of Scotland
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